NAMAS General Auditing Webinar
Managing the Physician and Auditor/Coder Relationship
Speaker: Shannon DeConda, CPC, CEMC, CEMA, CPMA, CRTT
OnDemand Webinar Training
As an auditor, it is important that we maintain a good repour with the providers we work with. In many ways, they are our "customers" if you will even if we work for the same organization- although in most situations- the customer is NOT always right.
This webinar will explore how to maintain a healthy, respectful relationship between auditor and provider while exploring a parallel between the role of a juror and judge to that of our daily roles in auditing.
During the live session of this web training, one attendee stated, "This training should be required of all coders obtaining every certification" as the training also address making a first impression and the concepts of formal presenting.
This presentation is approximately one hour in length and has been approved for 1 AAPC CEU.
OnDemand viewing will require a post demand quiz